Terrapinn interview regarding "Cruising to Profits"

Terrapinn interview regarding "Cruising to Profits"

After finishing his book – Cruising to Profits – Transformational Strategies for Sustained Airline Profitability – Millennium Aviation’s Ricardo Pilon was asked to do an interview regarding it and passenger experience in the airline industry in general.

Ricardo’s book is about helping the airline industry to be more profitable. It’s 2014 and the airline business has celebrated its first 100 years of commercial flights and decades of phenomenal growth. Between 2000 and 2010, however, the airline industry lost over USD 40 billion – more than it made in the first 90 years combined.

Read more

How to monetize the entire customer experience path

Ricardo V. Pilon, Millennium Aviation Inc.’s CEO and his white paper “Monetize the Entire Customer Experience Path” have been featured on Blue Sky.

How to monetize the entire customer experience path

Business innovation and business transformation sound like vague buzzwords, but asking experts in the field you will find they consist of pragmatic projects that can deliver new profitable revenue in the immediate short-term.

Business transformation is least successful when companies are in commercial crisis mode, i.e., they need to initiate projects now as they get some tailwind. 95% of strategies that turn out to be the correct strategies fail because the delivery and the execution was not thought through and carried out properly.

See more at BlueSky.

Read more